Automate multi-step support with Procedures
AI that runs your support playbooks, step by step
Go beyond one-shot answers. With Procedures, your AI agent follows the structured, multi-step workflows you design — asking the right questions, calling the right tools, looping in a teammate for approval, and resolving the request end to end. Reliable, on-brand, and across every channel.
Build playbooks visually
Compose flows from blocks — step, if/else, ask, approval, tool call, look-up, and hand-off — in a document-style builder.
Intent-based triggering
Procedures start automatically when a customer's message matches the job — no rigid keywords or menus.
Ask, wait & resume
Pause for the customer's reply and pick up exactly where you left off, even across hours or days.
Human-in-the-loop approvals
Hold a step until a teammate approves or rejects, then continue down the matching branch.
Tool calls in any step
Drop your custom actions, MCP tools, and built-ins straight into a step with @-mentions.
Live on every channel
Replies stream in real time across web, email, WhatsApp, and Instagram, with channel-appropriate pacing.
Compose flows from simple blocks
A document-style builder lets anyone on your team assemble a procedure — no code. Drop tools straight into a step with inline @-mentions.
Step
A single instruction the agent carries out.
If / Else
Branch the flow on the customer's answer or data.
Ask the customer
Pause, collect a reply, and resume.
Wait for approval
Hold until a teammate approves or rejects.
Use a tool
Call a custom action, MCP tool, or built-in.
Look up content
Pull a grounded answer from your knowledge base.
Hand off to human
Route to the right person with full context.
End
Close the flow cleanly once the request is resolved.
How a procedure runs
A message matches the procedure
Procedures trigger on intent, not rigid keywords. One runs per conversation and switches intelligently if the customer's goal clearly changes.
Steps run in order, deterministically
The agent follows your flow top to bottom — no skipped or collapsed steps — calling only the tools each step is scoped to use.
It asks, waits, and resumes
When a step needs input, Procedures ask the customer in their language and your brand voice, then pick up exactly where they left off — even hours or days later.
A teammate approves when it matters
Sensitive actions pause for human approval from the conversation view. Approve or reject, and the flow continues down the matching branch while the customer is kept informed.
Side questions are handled
If a customer asks something off-topic mid-flow, the agent answers from your knowledge base and smoothly returns to the procedure.
It resolves — or hands off cleanly
Procedures close the request when it's done, or route to a human with full context. They never leave a conversation without a reply.
Automation included, not metered
Flat pricing with AI and omnichannel included — not per agent, not per resolution.
| Tool | Starting price | AI pricing | Native messaging channels | Free plan |
|---|---|---|---|---|
| Starko | $19.85/mo flat | Included | WhatsApp, Instagram, Viber | Yes |
| Intercom | ~$29/seat | +$0.99 / resolution | WhatsApp (add-on) | No |
| Zendesk | $19–$55+/agent | +$1–2 / resolution | WhatsApp, Instagram (upper tiers) | No |
| Gorgias | from $10/mo (by volume) | $0.90 / resolution (double-billed) | No | |
| Help Scout | $25/user | +$0.75 / resolution | None native | Yes |
Competitor pricing as of May 2026; verify current pricing on each vendor's site. See the full comparisons →
Built to resolve real volume, end to end
Procedures run the repetitive, multi-step work — identity checks, status updates, returns, approvals — that usually ties up your team. Starko already handles support at scale this way, absorbing routine volume automatically and routing only genuinely complex cases to people.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- What is support automation in Starko?
- Support automation means your AI agent does more than answer one question — it follows a structured, multi-step procedure you design. It can ask the customer for details, call tools, look up content from your knowledge base, wait for a teammate's approval, and resolve the request end to end, across web, email, WhatsApp, and Instagram.
- How are Procedures different from a chatbot flow or decision tree?
- Traditional bot flows are rigid keyword trees. Procedures trigger on intent, run deterministically in the order you set, handle off-topic side questions without breaking, pause for human approval when needed, and resume across hours or days. They combine the reliability of a script with the flexibility of an AI agent.
- Do Procedures support human-in-the-loop approval?
- Yes. A Wait-for-approval step pauses the procedure until a teammate approves or rejects it from the conversation view, then continues down the matching branch. The customer is kept informed while they wait.
- How much do Procedures cost?
- Procedures are included in Starko's flat pricing — Free ($0, 50,000 tokens), Standard ($19.85/month) and Pro ($119.85/month) — with no per-resolution or per-agent fee for automation.
Part of the Starko platform — see how Procedures work with support, knowledge, and ticketing →
Ship your first procedure today
Turn the playbook your best people follow into AI that runs it every time — consistently, on every channel, with a human in the loop exactly where you want one.