Reach customers first
Proactive, not pushy
Reach the right visitor at the right moment with the right message — and respect their experience while you do it.
Conversation starters
Trigger AI-led proactive messages to website visitors based on behavior, all governed by a workspace master switch so you stay in control.
Behavioral triggers
Fire on dwell time, scroll depth, exit intent, or returning visitors — each trigger with its own conditions to reach people at the right moment.
Non-intrusive delivery
Proactive messages reuse or open the right thread and never interrupt a visitor who's already typing — help that doesn't feel like a pop-up.
Path targeting & blocklists
Target specific URL patterns while automatically skipping sensitive pages like login, signup, and checkout.
Frequency caps & cooldowns
Per-trigger cooldowns and session caps prevent message fatigue and protect the customer experience.
WhatsApp template broadcasts
Send approved WhatsApp marketing and utility templates to many customers at once, with delivery status tracking.
Email broadcast campaigns
Send branded email campaigns to many customers from your verified domain, with a custom reply-to that routes back into the right conversation.
Engagement analytics
Track fires, replies, and dismissals per trigger over rolling windows to learn what actually converts — and what to retire.
Engagement that earns its place
The best proactive message is the one a customer is glad to receive. With behavioral targeting, frequency caps, and per-trigger analytics, Starko helps you reach out when it helps — and stay quiet when it doesn't.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- What is proactive engagement in Starko?
- Proactive engagement lets Starko reach out first — triggering AI-led conversation starters to website visitors based on behavior like dwell time, scroll depth, exit intent, or being a returning visitor, all governed by a workspace-level master switch.
- Will proactive messages annoy my visitors?
- They're designed not to. Delivery is non-intrusive — messages never interrupt someone who's already typing — and path targeting skips sensitive pages like login, signup, and checkout. Frequency caps and cooldowns prevent message fatigue.
- Can I send WhatsApp and email broadcasts?
- Yes. You can send approved WhatsApp marketing and utility templates to many customers at once with delivery tracking, and run branded email broadcast campaigns from your verified domain with a reply-to that routes back into the conversation.
- How do I keep outbound messaging compliant?
- Outbound to customers outside the messaging window uses approved templates, so every send stays policy-compliant. Template management lets you sync approved templates and submit new ones for review.
- How do I know what's working?
- Engagement analytics track fires, replies, and dismissals per trigger over rolling windows, so you can see which conversation starters and campaigns actually convert and refine the rest.
Part of the Starko platform — explore support, CRM, ticketing, and analytics →
Start the conversation first
Catch customers at the moment they need you, and re-engage the ones who drifted — all on your terms.