Customer case studies
Real teams running real support on Starko, including a national platform handling over 16,000 monthly interactions with AI and no added headcount. Here is how they use omnichannel AI support.
EasyPass handles 16,000 monthly interactions — without adding a single person to their team
How Serbia’s leading tutor marketplace moved off Intercom, automated the majority of support with Starko, and scaled to 16,000 monthly conversations without growing the team.
- monthly interactions
- 16,000
- average response time
- 14 sec
- tickets auto-resolved
- Majority
Ekonomik went from personal WhatsApp numbers to AI-powered support without adding a single hire
How Montenegro’s ETL Global accounting firm moved off personal WhatsApp lines, cut wait times from 45 minutes to under one minute, and runs client support plus lead qualification in one Starko layer — with zero new hires.
- reduction in customer wait times
- 98%
- average response time
- < 1 min
- additional hires required
- 0
Montenegro built a national environmental reporting platform on top of Starko. It has processed over 1,000 cases.
A joint Government of Montenegro and Europe House initiative — national environmental reporting, smart routing across institutions, and 1,000+ cases tracked on Starko from day one.
- environmental cases processed
- 1,000+
- institutions connected via routing
- Multi-agency
- manual triage per submission
- 0
Tehnopolis replaced PDFs, emails, and Google Drive with one platform for their entire startup ecosystem
Montenegro’s national innovation and entrepreneurship center consolidated program knowledge, project timelines, and startup resources in Starko — so cohorts get one searchable hub instead of PDF chains and scattered Drive folders.
- ideas supported
- 199
- programs managed
- 16
- training participants reached
- 1,142
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