Support analytics that make you sharper
Performance Analytics
Last 6 months
AI Analytics
0% Satisfaction
+23% improvement
0 Knowledge Gaps
-73% reduction
Learn and improve. Automatically.
Starko's analytics surface knowledge gaps, flag customers who need more attention, and suggest improvements, so your support gets sharper over time.
Learn from your customers
Starko learns from your customer interactions and suggests improvements.
Fill gaps in your knowledge base
Starko gives you suggestions to fill gaps in your knowledge base.
Detect customers who require more attention
Starko detects customers who require more attention or a more personalized approach.
Insight that turns into action
Analytics aren't a dashboard you forget about — Starko turns what it learns into concrete next steps.
Topic gaps, detected automatically
Starko spots the questions your knowledge base can't answer yet and tells you exactly what to add — so deflection keeps climbing.
Conversations that need attention
Flag frustrated customers, at-risk threads, and high-value conversations that deserve a human touch before they escalate.
Performance you can act on
Track resolution rates, response times, and automation share across channels — with the trends that show what's actually improving.
Automation that learns
Every interaction feeds back in. Starko suggests refinements to your knowledge base and procedures, so fewer tickets are needed over time.
Fewer gaps, every month
The compounding win of analytics is a knowledge base that keeps getting more complete. As Starko surfaces and closes topic gaps, automation handles more on its own — so volume scales without your team scaling with it.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Knowledge gaps
- -73%
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- What do Starko's support analytics show?
- Starko surfaces knowledge gaps (questions it couldn't confidently answer), conversations that need human attention, and performance trends like resolution rate, response time, and the share of conversations handled by AI — across every channel in one place.
- What are topic gaps?
- Topic gaps are recurring customer questions your knowledge base doesn't answer well yet. Starko detects them automatically and suggests what to document, so your AI resolves more on its own next time.
- Is analytics a paid add-on?
- No. Analytics is included in every Starko plan — Free, Standard ($19.85/month), and Pro ($119.85/month) — with no separate reporting fee.
Part of the Starko platform — explore support, knowledge, ticketing, and procedures →
Turn your support into a feedback loop
Every conversation makes the next one better. Start measuring what matters and let Starko tell you where to improve.