Know every customer, in context
A CRM built for support, not bolted on
Every conversation already knows who it's with, the account, the history, and what matters about them.
B2B tenant hierarchy
Model customers across three levels, tenant, company, and individual, each with its own contacts and routing, so account structure mirrors reality.
Verified identity
Confirm customer identity with cryptographic verification, so only authenticated users can claim a profile or unlock their history.
Per-customer AI memory
Durable facts about each customer, preferences, recurring issues, language, sentiment, are consolidated automatically so AI and humans share one consistent view.
Custom attributes
Store any key-value attribute per customer, plan tier, MRR, signup date, pushed from your app and editable in-app.
Customer scoring
Track a score per customer for churn risk or value, visible across lists and profiles so at-risk accounts surface before they leave.
Anonymous-to-identified merge
Pre-login conversations stay attached when a visitor later signs in, so context is never lost the moment someone becomes a known customer.
Collaborative profile notes
Keep rich-text team notes on each customer with real-time collaborative editing, the account context your whole team can build on.
Unified customer dashboard
One profile view with details, related tickets, conversations, and analytics, filterable and exportable when you need the data elsewhere.
Context that compounds
The more Starko learns about a customer, the better every future interaction gets, for the AI and your team alike. Rich profiles turn one-off tickets into a relationship your whole team can build on.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- Does Starko include a CRM, or do I need a separate one?
- Starko has a built-in CRM. Every conversation and ticket is tied to a customer profile with a full B2B hierarchy, tenant, company, and individual, so you don't need a separate system to understand who you're helping.
- What is the B2B tenant hierarchy?
- It models customers across three levels: the tenant (the top-level account), the companies under it, and the individuals within each company, each with their own contacts and routing. This mirrors how B2B accounts actually work.
- What is per-customer AI memory?
- Starko automatically consolidates durable facts about each customer, preferences, recurring issues, language, and sentiment, into a single memory that both the AI agent and your team can see, so context carries across every conversation.
- Can I push data from my own app into a customer profile?
- Yes. Custom attributes let you store any key-value data per customer, like plan tier, MRR, or signup date, pushed from your app via external ID mapping and editable in-app.
- How does customer scoring work?
- You can track a score per customer for churn risk or value. Scores are visible across customer lists and profiles, so high-risk or high-value accounts surface where your team will see them.
Part of the Starko platform , explore support, ticketing, integrations, and analytics →
Turn conversations into relationships
Give every customer a profile that remembers them, and give your team the context to help faster.