Know every customer, in context
A CRM built for support, not bolted on
Every conversation already knows who it's with — the account, the history, and what matters about them.
B2B tenant hierarchy
Model customers across three levels — tenant, company, and individual — each with its own contacts and routing, so account structure mirrors reality.
Verified identity
Confirm customer identity with cryptographic verification, so only authenticated users can claim a profile or unlock their history.
Per-customer AI memory
Durable facts about each customer — preferences, recurring issues, language, sentiment — are consolidated automatically so AI and humans share one consistent view.
Custom attributes
Store any key-value attribute per customer — plan tier, MRR, signup date — pushed from your app and editable in-app.
Customer scoring
Track a score per customer for churn risk or value, visible across lists and profiles so at-risk accounts surface before they leave.
Anonymous-to-identified merge
Pre-login conversations stay attached when a visitor later signs in, so context is never lost the moment someone becomes a known customer.
Collaborative profile notes
Keep rich-text team notes on each customer with real-time collaborative editing — the account context your whole team can build on.
Unified customer dashboard
One profile view with details, related tickets, conversations, and analytics — filterable and exportable when you need the data elsewhere.
Context that compounds
The more Starko learns about a customer, the better every future interaction gets — for the AI and your team alike. Rich profiles turn one-off tickets into a relationship your whole team can build on.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- Does Starko include a CRM, or do I need a separate one?
- Starko has a built-in CRM. Every conversation and ticket is tied to a customer profile with a full B2B hierarchy — tenant, company, and individual — so you don't need a separate system to understand who you're helping.
- What is the B2B tenant hierarchy?
- It models customers across three levels: the tenant (the top-level account), the companies under it, and the individuals within each company — each with their own contacts and routing. This mirrors how B2B accounts actually work.
- What is per-customer AI memory?
- Starko automatically consolidates durable facts about each customer — preferences, recurring issues, language, and sentiment — into a single memory that both the AI agent and your team can see, so context carries across every conversation.
- Can I push data from my own app into a customer profile?
- Yes. Custom attributes let you store any key-value data per customer — like plan tier, MRR, or signup date — pushed from your app via external ID mapping and editable in-app.
- How does customer scoring work?
- You can track a score per customer for churn risk or value. Scores are visible across customer lists and profiles, so high-risk or high-value accounts surface where your team will see them.
Part of the Starko platform — explore support, ticketing, integrations, and analytics →
Turn conversations into relationships
Give every customer a profile that remembers them — and give your team the context to help faster.