Building material products are complex. Finding specs shouldn't be.
Your best people keep getting interrupted by product and spec questions
The human search engine
The same two or three experts get pinged every day. The answers live in their heads, not in a system, so response time depends on who happens to be available.
The docs are there. Somewhere.
Specs are spread across PDFs, folders, and shared drives. Search finds documents, not the value you actually need, so people copy-paste an answer and move on.
Onboarding never ends
New hires take months to get up to speed, knowledge walks out the door when people leave, and juniors learn by interrupting seniors.
A team of ten losing 30 minutes a day to repeat questions burns roughly 1,250 hours a year - about seven months of one person's time.
Answer technical spec questions in seconds
Fire ratings, load values, certifications, compatibility, application details - the questions that pull your senior people into every conversation. Starko answers them instantly from your own documentation.
Every answer points to the exact report and section, so it is verifiable, not guessed - and consistent no matter who is asking.
Turn scattered documentation into one source of truth
Specs live across PDFs, shared drives, and people's heads. Starko connects your existing documentation into a single, structured knowledge base that powers every answer, for your team and your customers alike.
Starko knowledge baseAnswer spec questions in seconds
Fire ratings, certifications, and load values, straight from your docs.
Cite the exact source
Every answer links to the report and section it came from.
Always up to date
Update a document and every answer updates with it.
Usage Metrics
Last 6 months
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Automate the routine, escalate the complex
Repetitive product and spec questions are resolved automatically, around the clock. Genuinely complex cases are routed to the right expert with full context:
- Custom assemblies and non-standard configurations
- Edge-case compliance and project-specific detailing
- Substitutions, compatibility, and tolerances
So your specialists spend their time where it actually matters, not answering the same question for the tenth time.
Support every market and project, in any language
Construction is global. Distributors, contractors, and specifiers reach out in their own languages and time zones. Starko answers accurately in multiple languages from the same documentation, so you can meet expectations across markets without adding headcount.
Instant answers for your team - and the professionals they serve
For technical sales and support
Your senior people stay focused.
Routine spec questions get answered before they become an interruption.
Response times drop.
Customers and reps get the product detail they need the moment they ask for it.
Hard cases get the attention they deserve.
Complex projects and difficult compliance questions are where your experts' time goes now.
For architects, specifiers, and contractors
Your documentation, working 24/7.
Specs, datasheets, and certifications, pulled instantly from your docs.
No more back-and-forth.
Pros get spec answers fast, without waiting on an email or a callback.
Your product on their next project.
Make it the easiest one to specify, and you make it the one they choose.
Built to handle technical question volume at scale
The questions that flood technical sales and support inboxes - fire ratings, certifications, "where is this stated?" - are exactly the ones Starko resolves from your documentation without forming a ticket. Starko already runs this model at scale, absorbing repetitive volume automatically and routing only genuinely complex cases to people.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- Can Starko answer technical questions about our specific products?
- Yes. Starko learns from your own documentation - technical data sheets, installation manuals, certifications, and test reports - and answers from that knowledge base, pointing to the exact source. It only uses the documents you provide, so answers stay accurate to your products rather than guessed from the open web.
- What kinds of documentation can Starko learn from?
- Data sheets, installation and application manuals, certifications and classification reports, test reports, FAQs, and internal guides. You connect your existing knowledge base and Starko turns scattered PDFs and files into a single, structured source of instant answers.
- What happens when we update a product specification or certification?
- You update the source document in your knowledge base and Starko answers from the new version - there is no need to retrain from scratch. Your team and your customers always see the current spec.
- How accurate are the answers, and what happens if Starko isn't sure?
- Starko answers only from your documentation and does not guess or pull from outside sources. When a question is ambiguous or falls outside your docs, it routes the conversation to the right person with full context, so complex cases still get expert attention.
- Which channels and languages does Starko support?
- Starko unifies WhatsApp, Instagram, Viber, email, Slack, and web chat in one inbox, and answers in multiple languages from the same knowledge base - useful for international projects, distributors, and specifiers.
Let's find out if we're a fit
Tell us what you make and where your documentation lives. We'll show you how Starko answers your product and spec questions - for your team and the professionals who specify your products.