Run customer support from Slack
Starko brings customer support into Slack, where your team already works. Ask the AI a question and get a grounded answer from your knowledge base, collaborate on complex conversations, draft customer replies, and get notified about assigned threads — without switching tools or losing context.
Why teams choose Starko for Slack
Answers where your team already works
Ask Starko a question in Slack and get a grounded answer from your knowledge base in seconds.
Collaborate on tricky cases
Loop in teammates, share context, and resolve hard conversations together without leaving Slack.
Thread notifications
Get notified about assigned threads and escalations so nothing waits longer than it should.
Consistent, on-brand replies
Whether AI or a teammate answers, responses draw from the same single source of truth.
What Starko handles on Slack
- Internal 'how do we handle this?' questions
- Escalations and approvals
- Notifications for assigned threads
- Drafting customer replies from the knowledge base
- Looping in specialists on complex cases
- Keeping the whole team aligned on answers
Slack support without per-agent pricing
Flat pricing with AI and omnichannel included — not per agent, not per resolution.
| Tool | Starting price | AI pricing | Native messaging channels | Free plan |
|---|---|---|---|---|
| Starko | $19.85/mo flat | Included | WhatsApp, Instagram, Viber | Yes |
| Intercom | ~$29/seat | +$0.99 / resolution | WhatsApp (add-on) | No |
| Zendesk | $19–$55+/agent | +$1–2 / resolution | WhatsApp, Instagram (upper tiers) | No |
| Gorgias | from $10/mo (by volume) | $0.90 / resolution (double-billed) | No | |
| Help Scout | $25/user | +$0.75 / resolution | None native | Yes |
Competitor pricing as of May 2026; verify current pricing on each vendor's site. See the full comparisons →
Built to handle Slack volume
Starko resolves the routine questions that arrive on Slack — order status, availability, returns, and FAQs — automatically from your knowledge base, and routes the rest to your team with full context. One Starko customer runs this across channels at a high monthly volume without adding headcount.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- How does Starko work with Slack?
- Starko connects to Slack so your team can ask questions, get AI answers from your knowledge base, collaborate on conversations, and receive notifications about assigned threads — all without switching tools.
- Can Starko draft customer replies inside Slack?
- Yes. Ask Starko in Slack and it can draft a grounded, on-brand reply for you to review and send, using the same knowledge base that powers your other channels.
- Is Slack included in every plan?
- Slack is available from the Standard plan at $19.85/month flat — included, not a paid add-on, and never billed per resolution.
See every channel Starko supports → · Explore the platform →
Bring Slack into one inbox
Connect Slack alongside your other channels and let Starko's AI answer instantly, escalate cleanly, and keep every conversation in one place.