Turn Instagram DMs into resolved conversations
Starko is Instagram customer support software that brings your DMs and story replies into an AI-powered omnichannel inbox. The AI answers product and order questions instantly, captures leads, and hands off to a human when a conversation needs one — all without leaving the channels your customers already use.
Why teams choose Starko for Instagram
Never miss a DM
Instagram DMs and story replies land in one inbox and get an instant AI reply, even during a busy launch.
Turn DMs into sales
AI answers product, sizing, and availability questions and guides shoppers toward checkout.
Stop app-hopping
Reply to Instagram alongside WhatsApp, email, and web chat without switching between five apps.
Human handoff with context
When a DM needs a person, it's routed with the full thread and customer history attached.
What Starko handles on Instagram
- Product, sizing, and availability questions
- Story-reply and comment follow-ups
- Order status and shipping
- Returns and exchanges
- Influencer and partnership triage
- Lead capture from DMs
Instagram support without per-agent pricing
Flat pricing with AI and omnichannel included — not per agent, not per resolution.
| Tool | Starting price | AI pricing | Native messaging channels | Free plan |
|---|---|---|---|---|
| Starko | $19.85/mo flat | Included | WhatsApp, Instagram, Viber | Yes |
| Intercom | ~$29/seat | +$0.99 / resolution | WhatsApp (add-on) | No |
| Zendesk | $19–$55+/agent | +$1–2 / resolution | WhatsApp, Instagram (upper tiers) | No |
| Gorgias | from $10/mo (by volume) | $0.90 / resolution (double-billed) | No | |
| Help Scout | $25/user | +$0.75 / resolution | None native | Yes |
Competitor pricing as of May 2026; verify current pricing on each vendor's site. See the full comparisons →
Built to handle Instagram volume
Starko resolves the routine questions that arrive on Instagram — order status, availability, returns, and FAQs — automatically from your knowledge base, and routes the rest to your team with full context. One Starko customer runs this across channels at a high monthly volume without adding headcount.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- Can Starko answer Instagram DMs automatically?
- Yes. Starko connects your Instagram account and its AI replies to DMs and story replies automatically from your knowledge base, then routes anything that needs a human to your team with full context.
- Does it handle both DMs and story replies?
- Yes. Direct messages and story replies arrive in the same unified inbox as your other channels, so nothing slips through during a busy campaign.
- How much does Instagram support cost?
- Instagram is included from the Standard plan at $19.85/month flat — not per agent and not per AI resolution. A free plan and a 7-day trial are available.
See every channel Starko supports → · Explore the platform →
Bring Instagram into one inbox
Connect Instagram alongside your other channels and let Starko's AI answer instantly, escalate cleanly, and keep every conversation in one place.