Email support that doesn't pile up
Starko is email customer support software built around an AI shared inbox. It drafts and resolves replies from your knowledge base, keeps the full customer history attached, and routes what needs a human to the right person — so support@ stops being a black hole and starts being a system.
Why teams choose Starko for Email
A shared inbox that scales
Turn support@ into a real shared inbox where the whole team has visibility — no more forwarding chains.
AI drafts and resolves
Starko writes accurate, on-brand replies from your knowledge base and resolves routine emails on its own.
Full context, every time
Each email carries the customer's full history across channels, so replies are never out of context.
Nothing falls through
Assignments, statuses, and routing keep every message owned and answered.
What Starko handles on Email
- Billing and invoice questions
- Order and shipping inquiries
- Account changes and access requests
- Returns, refunds, and warranty claims
- Sales and pre-purchase questions
- Bulk or recurring request triage
Email support without per-agent pricing
Flat pricing with AI and omnichannel included — not per agent, not per resolution.
| Tool | Starting price | AI pricing | Native messaging channels | Free plan |
|---|---|---|---|---|
| Starko | $19.85/mo flat | Included | WhatsApp, Instagram, Viber | Yes |
| Intercom | ~$29/seat | +$0.99 / resolution | WhatsApp (add-on) | No |
| Zendesk | $19–$55+/agent | +$1–2 / resolution | WhatsApp, Instagram (upper tiers) | No |
| Gorgias | from $10/mo (by volume) | $0.90 / resolution (double-billed) | No | |
| Help Scout | $25/user | +$0.75 / resolution | None native | Yes |
Competitor pricing as of May 2026; verify current pricing on each vendor's site. See the full comparisons →
Built to handle Email volume
Starko resolves the routine questions that arrive on Email — order status, availability, returns, and FAQs — automatically from your knowledge base, and routes the rest to your team with full context. One Starko customer runs this across channels at a high monthly volume without adding headcount.
- Monthly interactions
- 16,000+
- Avg. response time
- ~14s
- Added headcount
- Zero
See customer case studies → · Compare Starko to other support tools →
Frequently asked questions
- Is Starko a shared inbox for email support?
- Yes. Starko turns your support email address into an AI-powered shared inbox where your whole team can see, assign, and answer messages — alongside WhatsApp, Instagram, Slack, and web chat.
- Does the AI write email replies?
- Yes. Starko drafts accurate, on-brand replies from your knowledge base and can resolve routine emails automatically, escalating to a human with full context when needed.
- How is email support priced?
- Email is included from the Standard plan at $19.85/month flat — not per agent and not per resolution. A free plan and a 7-day trial are available.
See every channel Starko supports → · Explore the platform →
Bring Email into one inbox
Connect Email alongside your other channels and let Starko's AI answer instantly, escalate cleanly, and keep every conversation in one place.