Customers who call your WhatsApp Business number can now be answered by Starko, in their language, with your knowledge base behind the voice.
How it works
Calling runs through Meta's SIP mode into ElevenLabs, switchable per number. Turn it on for a number and inbound calls are answered by the voice agent; leave it off and calls ring in the dashboard, where your team can answer and hang up from the thread.
What the voice agent can do
- Answer from your knowledge base with the same retrieval the chat agent uses, remembering articles across turns of a call.
- Run procedures on calls, so multi-step playbooks work by voice.
- Open and update tickets during the call, and hand off to a human the same way text support does.
- Speak fillers while it thinks, in the caller's language, and end the call when the conversation is done.
- Ignore background voices.
Settings
The calling settings panel was redesigned: voice, greeting and language presets per number, with language detection when you don't want to pin one. Each step of a call is bounded, so a call never hangs mid-answer, and the LLM gets enough time to finish a sentence.
Also
A call opens the 24-hour customer-service window on WhatsApp, so the composer no longer forces a template right after one. The ringing card no longer disappears for teams outside UTC.