Starko

Onboarding Documentation – Platform Introduction Welcome to Starko.one — your unified platform for customer support, task and issue tracking, knowledge base management, and product planning. This guide introduces you to the platform’s purpose, core features, and how Starko.one helps teams work smarter, support customers faster, and build better products. What is Starko.one? Starko.one is an AI-powered workspace that brings together tools typically spread across multiple platforms: Customer Support (via chat, email, and social platforms) Knowledge Base Management Issue and Task Tracking Product Feedback & Feature Planning It’s designed to replace fragmented workflows and help teams centralize operations in one easy-to-use system—while leveraging artificial intelligence to reduce manual work. Who Is This Platform For? Starko.one is built for: Support teams who manage customer inquiries across multiple platforms Product managers who need a clear system for collecting and acting on feedback Growth-stage startups looking to consolidate support and planning tools E-commerce and SaaS businesses focused on automation, efficiency, and user satisfaction Core Capabilities at a Glance a. Omnichannel Support Consolidate all customer communications into one inbox. Starko.one supports: Web chat (widget) Email Instagram Telegram Slack The built-in AI assistant can: Automatically answer common questions Execute actions (like providing order status) Escalate to human agents with full conversation context Use case: Instead of juggling messages across Instagram DMs, emails, and site chat, your team can manage everything in one place—with AI triage to reduce workload. b. AI-Powered Knowledge Base Centralize and automate your support documentation: Import content from PDFs, URLs, or existing help centers AI identifies knowledge gaps and suggests new articles Keep internal and public documentation organized and searchable Use case: Your AI assistant uses this base to answer customer questions consistently and instantly, improving resolution time and reducing ticket volume. c. Task & Issue Tracking Create tasks directly from support messages or internal conversations. Assign, manage, and track them through your team’s workflow. Features include: Status tracking (e.g., Open, In Progress, Completed) Milestone planning GitHub integration (and more to come) Use case: When a user reports a bug, create a task with one click—link the conversation, assign it to the dev team, and track its status in real-time. d. AI Search Across All Content The platform includes a semantic AI search engine, allowing users to search across: Support conversations Articles Internal notes Tasks and issues Users can ask full, natural-language questions and get relevant answers fast. Use case: Instead of searching multiple folders or systems, just ask, “What’s our return policy?” and get the most accurate, up-to-date result—instantly. e. Customer Analytics & Insights Understand how your customers engage with your support and content: Track issue trends, resolution rates, and satisfaction signals Identify VIP users, churn risks, or recurring pain points Monitor AI performance and learning Use case: Easily spot which topics are driving support volume—and turn them into content or product fixes. f. Workflow Automation and Integration Automate repetitive processes with: Custom actions Workflow rules Integrations (Slack, GitHub, internal APIs, more coming soon) Use case: Automatically send a Slack notification when a high-priority ticket is created or when a feature request hits a certain vote count. Getting Started: Key Steps Sign Up: Go to starko.one and create your account. Add Team Members: Invite your support and product team users. Connect Channels: Set up integrations with email, Instagram, Telegram, WhatsApp, and others. Import or Create Docs: Start building or importing your knowledge base. Train Your Assistant: Use your content to power your AI assistant. Start Tracking: Convert support messages into tasks and start managing them directly inside the platform. The platform offers a free trial with no credit card required. Plans and Pricing Plan Monthly Cost Token Quota Key Features --- --- --- --- Free $0 50,000 Basic support tools, chat widget Standard $19.85 1M Channel integrations, automation, analytics Pro $119.85 10M Full access, documentation assistant, premium support Note: AI-powered features are based on a token usage system. Teams can monitor and scale usage as needed. Why Teams Choose Starko.one Fewer tools, less chaos – Everything in one place: support, documentation, tasks, feedback AI-first – Built to reduce manual effort, improve response times, and surface insights Transparent and lightweight – Easy to start, clear pricing, and fast to integrate Direct feedback loop – Feedback from support becomes actionable tasks for your product team Support and Learning Resources If you're new to Starko.one, we recommend checking out: Live Chat: Reach us anytime inside the app Common First-Time Questions Q: Can I train the AI assistant on my own documentation?\ A: Yes. You can import articles from URLs, PDFs, or write content directly. The AI uses this data to answer user queries. Q: Can I use it only for internal purposes (without customer chat)?\ A: Yes. Many teams use Starko.one purely for internal ticketing, feedback collection, and team task management. Q: Do I need to install anything?\ A: No. Starko.one is fully cloud-based. You can access it from any modern browser. Q: How do I escalate to human agents?\ A: You can set up escalation rules or allow users to request help directly. The AI will hand over the conversation with full context. Summary Starko.one is your all-in-one workspace to manage support, organize knowledge, track issues, and automate feedback loops—powered by AI, built for clarity, and designed for teams that want to move fast without compromising on quality. Need Help? If you have questions during onboarding, don’t hesitate to: Use the live chat within the app Email support at: support@starko.one