AI settings

The AI Settings tab in Starko.one is where you take full control over how your AI assistant behaves, responds, and integrates with your workflows. This is where your assistant stops being generic—and starts acting as a true extension of your brand. From defining personality and tone, to integrating backend systems and automating custom actions, the AI Settings tab empowers you to fine-tune every aspect of your assistant’s performance to better reflect your company’s voice, goals, and customer expectations. Personalizing the Assistant The assistant can be hand-tailored to match your brand identity and communication style. You can modify: Tone of Voice – Choose whether your assistant is formal, friendly, technical, casual, or anything in between. Response Length – Set whether answers are concise, detailed, or adaptive based on context. Personality – Customize the assistant’s overall persona (e.g., helpful and professional, witty and playful, or warm and empathetic). This personalization ensures a consistent customer experience aligned with how your brand communicates. Company Profile & Context To help your assistant provide more accurate, relevant answers, you can input your: Company name and mission Product or service descriptions This information helps the assistant align more closely with your operational context and provide clients with accurate, business-specific answers. System Prompt Customization For advanced configuration, the AI Settings tab lets you edit the system prompt — the underlying instruction set that governs how the assistant reasons and responds. You can: Define your assistant’s role and limits Outline preferred behavior for different use cases Include example conversations or domain-specific instructions This is especially useful for highly regulated industries, complex products, or teams that want granular control over AI behavior. Behavior Control & Escalation Rules You can specify what the assistant should do in different types of interactions: Escalate to a human agent when confidence is low, sentiment is negative, or the topic exceeds the assistant’s scope. Open a support ticket automatically based on conversation triggers or requests. Continue autonomously if the interaction falls within predefined comfort zones. This flexibility ensures the assistant knows when to handle issues on its own—and when to get out of the way. Custom Actions & Workflow Integration Starko allows you to define Custom Actions that your assistant can execute during a conversation. These can be linked to: Internal tools (e.g., CRMs, inventory systems, scheduling platforms) External APIs (via webhooks) Business logic (e.g., cancel a subscription, look up a shipping status, trigger a Slack alert) Examples of custom actions include: “Check order status in Shopify” “Create a task in Asana” “Send a password reset email” This makes your assistant more than a support bot—it becomes an active part of your operations. Customer Feedback Monitoring Within the AI Settings tab, you can monitor customer feedback on the assistant’s performance in real time. Key features include: Rating collection (thumbs up/down or custom metrics) Feedback tagging (e.g., “unhelpful,” “too long,” “too vague”) Sentiment analysis to detect frustration, confusion, or satisfaction This feedback loop enables continuous learning and refinement, so your assistant becomes smarter, more accurate, and more aligned with user needs over time. Conversation Review & Performance Analytics Gain deeper insights into how your AI is performing with tools to: Browse recent conversations Identify escalation triggers Flag missed opportunities or failed resolutions Track usage trends and resolution rates By analyzing these interactions, you can spot gaps in knowledge, refine tone settings, and proactively improve your AI’s behavior. Why AI Settings Matter The AI assistant in Starko.one is only as effective as it is aligned with your company. The AI Settings tab ensures your assistant: Speaks with your voice Acts according to your rules Grows with your business Integrates into your workflows Learns from real-world feedback It transforms your assistant from a static responder to a dynamic, evolving part of your support and operations team. Getting Started with AI Settings Navigate to the AI Settings tab in your Starko dashboard. Configure the assistant’s tone, response style, and personality. Fill out your company profile and contextual data. Customize the system prompt for deeper control. Define escalation rules and set up any required custom actions. Monitor customer feedback and review performance regularly to refine and adapt. image how to create custom actions: