Knowledge Hub

The Knowledge Hub in Starko.one serves as your organization’s single source of truth. It’s a centralized repository for storing, organizing, and sharing the critical knowledge your team and clients need — whether it’s onboarding materials, internal documentation, company policies, training content, or FAQs. By consolidating all this information in one place, the Knowledge Hub empowers your organization to improve onboarding, reduce repetitive inquiries, and enhance operational clarity across teams and customer touchpoints. What Is the Knowledge Hub Used For? The Knowledge Hub is designed for: Onboarding Employees – Equip new team members with training materials, process guides, and policy documentation. Educating Clients – Provide self-service access to product tutorials, usage instructions, and troubleshooting guides. AI Enablement – Fuel your AI assistant with accurate and context-rich responses. Documentation Management – Organize internal and external knowledge in a structured, searchable format. AI-Integrated Content Every article added to your Knowledge Hub is automatically processed and indexed by Starko’s AI assistant. This means your AI can immediately begin using the content to: Answer customer questions more accurately Support agents during live chats Suggest articles in response to inquiries Reduce resolution time for common requests This AI-first integration ensures your team and your customers always receive consistent, up-to-date information—without the need for manual intervention. Public vs. Private Articles You have full control over who sees what: Public Articles are visible to clients and accessible via your external help center or AI assistant. Private Articles are restricted to internal use only, giving employees access to sensitive or team-specific documentation. This allows you to maintain confidentiality where needed, while still promoting transparency and accessibility across appropriate audiences. Organized for Clarity To make content easy to navigate, all articles in the Knowledge Hub can be organized into: Categories (e.g., Product Guides, HR Policies, Sales Enablement) Subcategories (e.g., Billing FAQs, Technical Setup, Troubleshooting) This hierarchy ensures users—whether human or AI—can quickly find what they need, even in large and complex knowledge libraries. Live Access to AI and Information Within the Knowledge Hub tab, you’ll find not only your documentation but also direct access to your AI assistant. This assistant can instantly respond to natural-language questions using the articles and data it has been trained on. Examples of queries it can answer include: “How do I onboard a new team member?” “What’s our refund policy?” “Where is the latest product changelog?” “What integration options do we offer?” This functionality creates an always-available, AI-powered knowledge partner for your team and your customers. Benefits of the Knowledge Hub Faster Onboarding – Reduce ramp-up time for new hires and new clients. Improved Consistency – Ensure everyone accesses and shares the same information. AI Training at Scale – Every update to your documentation enhances the assistant’s performance. Centralized Access – Keep all knowledge in one place, searchable and actionable. Better Decision-Making – Empower teams with the information they need to act confidently. Fostering a Culture of Learning The Knowledge Hub isn’t just about answering questions—it’s about building a culture of knowledge-sharing and continuous improvement. By making documentation a core part of your workflow and product support, you encourage: Self-service over support dependency Cross-team transparency Scalable growth practices Proactive learning and development Getting Started with the Knowledge Hub To begin using the Knowledge Hub: Open the Knowledge tab from your dashboard. Start creating or importing articles: Add from scratch Import from URL or PDF Organize your content into categories and subcategories. Set visibility: Public or Private Ask your AI a question and watch it respond using your real documentation. Your AI assistant will immediately start learning from this content and begin delivering smarter responses—internally and externally.