Until now, the system prompt was your only lever for shaping how the AI answers customers. It's a blunt one — great for durable rules, awkward for "this week we're doing X". Two new inputs in AI Settings fix that.
Latest instruction
A short-lived guidance field for whatever matters right now: a running promotion, a temporary policy, this week's focus. It's placed where it has the strongest steering effect on the AI's behavior, and it takes precedence over everything except safety and identity rules. Change it as often as your priorities do, without touching your system prompt.
Training examples
Add pairs of customer message and ideal answer, and the AI treats them as style references — matching their tone and structure without copying their facts into unrelated conversations. It's the fastest way to make replies sound like your best agent wrote them: show, don't describe.
Both inputs apply everywhere your AI responds — the widget, WhatsApp, Instagram, Slack, Telegram, and email — whether you use the default prompt or a custom one. Live now in AI Settings for all workspaces.