You could already summon Starko AI on a ticket by typing @starko in an internal comment — but nothing in the UI told you that, and the mention dropdown only listed teammates. Now when you type @, Starko AI appears right in the picker with its own logo, alongside your team.
Pick it and it drops in as a normal mention chip, and the ticket comment triggers the AI exactly the same way as the typed form. Whether you select it from the list or type it out by hand, both paths work — matching is case-insensitive and won't fire on lookalike text embedded in other words or mentions.
As before, the mention only triggers on internal comments, so there's no risk of kicking off the AI from a customer-facing reply. Live for all workspaces — just type @ in a ticket comment.